Warranty

We offer a 30 day Limited Manufacturer's Warranty

We guarantee every item we sell against material or workmanship defects for 30 days from the date of purchase.

What this covers:
Product stitching, seams, elastics, and any of the product’s components including snaps, hook & loop closures, and fabric holes discovered immediately upon receipt of item.

What it doesn’t cover: Leaking, odor issues, fading, staining, repelling, and normal wear and tear which includes any of the following issues that appear after 90 days of use: holes and tears in the fabric, elastic loosening, and stitching that comes loose. It also doesn’t cover hand-me-downs. The warranty applies to the original purchaser only. Proof of purchase is required.

What is normal wear and tear?
Cloth diapers will last longer if you take care of them properly. And that part’s your responsibility. We won’t refund an item caused damaged by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials. This The warranty is also void when washing instructions haven’t been followed; when fabric softeners, vinegar, or any other caustic substances and laundry additives have been used; and when the diapers have been subject to water or drying temperatures above 140F.

How to make a claim: To make a claim for any defects covered by the warranty, please email us at contact@ombrediapers.com with your original proof of purchase and photos of the issue.